So friendly, but practically useless

From Heckler column, Sydney Morning Herald, 21 March 2006:
“Hello, madam, my name is Rashid. How may I help you today?”
And there, the soft voice with a pleasant lilt to it, full of willingness and unfailingly polite, is my demon. On the other side of the world, stuck in a room full of others like him, burning the midnight oil to pay his way through university, this man is the source of my angst, torture and intense frustration. Read more.

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