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Bianca Nogrady

freelance science journalist and author

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Category: call centres

So friendly, but practically useless

Posted on April 3, 2008No Comments on So friendly, but practically useless

From Heckler column, Sydney Morning Herald, 21 March 2006:“Hello, madam, my name is Rashid. How may I help you today?”And there, the soft voice with a pleasant lilt to it, full of willingness and unfailingly polite, is my demon. On the other side of the world, stuck in a room full of others like him, … Continue reading So friendly, but practically useless

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